Explore answers to common queries about our store, products, and services.
1. Do you have a physical store?
At this time, we do not have a brick-and-mortar store. However, we plan to participate in pop-up locations and fairs throughout the central CT area during the year.
2. Do you handle repairs?
At Tiny Villages by HN, we offer specialized repair services, preferring in-person drop-offs to ensure the safety and care of your items. We aim to keep repair costs affordable, avoiding the high expenses associated with shipping.
3. Do you offer customization?
Yes, we offer customization for lighting and paint. Contact us with your specific custom request, and we’ll see if it’s something we can handle.
4. When do the new items ship each year?
Lemax typically announces their new lineup around New Year’s, with shipping starting in late June or early July. We strive to deliver all pre-orders within two weeks of receiving our shipment. Department 56 usually announces their new lineup around Halloween, with initial shipping starting in May. Additional items are released throughout the year and typically ship within six months of their release date.
